Privacy Notice
Registered name: North West Women’s Centre
Public Name: The Women’s Centre Glasgow
This privacy notice tells you what to expect us to do with your personal information.
Contact Details
Post: The Womens Centre Glasgow, 17 Shawpark Street, GLASGOW, G20 9DA, GB
Telephone: 0141 576 1400
E-mail: info@womenscentreglasgow.org.uk
What Information We Collect, Use, and Why
We collect or use the following information to provide services and goods, including delivery and third-party referrals:
Names and contact details
Gender
Pronoun preferences
Addresses
Date of birth
Emergency contact details
Next of kin details
Service use history
Health information (including medical conditions, test results, allergies, medical requirements and medical history)
Information about work, home and living conditions
Information about support requirements
Information about lifestyle, interests or personal history
Records of meetings and decisions
Information about income and financial needs for funding or personal budget support
Payment details (including card or bank information for transfers and direct debits)
Website user information (including user journeys and cookie tracking)
Information relating to compliments or complaints
We also collect or use the following information to provide services, including third party referrals:
Genetic information
Biometric information (where used to identify someone)
Health information
We collect or use the following information to receive donations or funding and organise fundraising activities:
Names and contact details
Payment or banking details
Donation History
Taxpayer information (for Gift Aid purposes)
We collect or use the following personal information for service updates or marketing purposes (with permission of the service user):
Names and contact details
Marketing preferences
Recorded images, such as photos or videos
Purchase History
Donation History
Website and app user journey information
Records of consent, where appropriate
We collect or use the following personal information for research or archiving purposes:
Names and contact details
Addresses
Recorded images, such as photos or videos
Call recordings
Purchase history
Donation history
Website and app user journey information
Records of consent, where appropriate
We also collect or use the following information for research or archiving purposes:
Genetic information
Biometric information (where used to identify someone)
Health information
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Address
Payment details
Account information
Purchase or service history
Customer or client accounts and records
Financial transaction information
Correspondence
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our Lawful Bases for the Collection and Use of Your Data
Our lawful bases for collecting or using personal information to provide services, including third party referrals are:
Consent - we have permission from you after we give you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We collect personal information to provide the best service we can give to the user. This includes Mental Health services, activities, and other wellbeing services. We may also use the collected personal information to improve our services to the user. On occasion, we may ask for consent to use feedback or media to promote our services on our website or campaign e-mails.
Vital interests – collecting or using the information is needed when someone’s physical or mental health or well-being is at urgent or serious risk. This includes an urgent need for life-sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where We Get Personal Information from
Directly from you
Family members or carers
Other health and care providers
Website and Facebook
How Long We Keep Information
According to the law we need to keep your (medical) information for 5 to 7 years after you have left our services. You can at any time request - in writing - for your information that we keep at the centre. We will make sure we keep your information as safe as possible, and store it in locked places and secure drives.
Who We Share Information with
We share only your information with staff members and volunteers who are helping in supporting you. Under no circumstances will we share information about you to third parties.
Others we share personal information with in emergencies and/or with your consent in non-emergencies;
Other health providers (eg GPs and consultants)
Care providers
Organisations we need to share information with for safeguarding reasons
Emergency services
Professional advisors
Legal bodies or authorities
How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated: 3 January 2025
